Complaints Procedure
We are committed to providing high quality legal advice and client care. If you are unhappy about any aspect of the service you receive or about the bill, please contact Robert Smith on 07817766058 or concerns@divorce-online.com, or by post to:
21 Old Field
Bocam Park
Bridgend
CF35 5LJ
We have a written procedure that sets out how we handle complaints. It is available on request.
We have eight weeks to consider your complaint. If we have not resolved it within this time you may complain to the Legal Ombudsman. If you are not satisfied with our handling of your complaint you can ask the Legal Ombudsman to consider the complaint. The Legal Ombudsman's contact details are:
PO Box 6806, Wolverhampton, WV1 9WJ
0300 555 0333 — from 8.30am to 5.30pm
enquiries@legalombudsman.org.uk
www.legalombudsman.org.uk
Normally, you will need to bring a complaint to the Legal Ombudsman within six months of receiving a final written response from us about your complaint or within six years of the act or omission about which you are complaining occurring (or if outside of this period, within three years of when you should reasonably have been aware of it). Generally, the Legal Ombudsman deals with complaints relating to acts or omissions that happened after 5 October 2010.
The Legal Ombudsman deals with complaints by consumers and very small businesses. This means some clients may not have the right to complain to the Legal Ombudsman, eg charities or clubs with an annual income of more than £1 million, trustees of trusts with asset value of more than £1 million and most businesses (unless they are defined as micro-enterprises). This does not prevent you from making a complaint directly to us about the service you have received or about the bill.
Our Services
Fixed Fee
We believe that, when it comes a life-changing event like divorce, expert assistance should be available to everyone. This is why all of our services are overseen by a solicitor from start to finish.
Fixed Fee Plus
Our Solicitor Divorce Plus service has all of the benefits of our Solicitor Divorce Service but with the added benefit of financial security thanks to a bespoke Consent Order.
Fixed Hourly Rate
At Solicitors Divorce Online, we ensure that all of our processes and procedures are streamlined. Because of this and our continuous adoption of the latest technologies, we are able to ensure our overheads are as low as possible.
Testimonials
Lynne Isaac and her team were very helpful, polite and professional when dealing with my divorce. They had an empathetic ear which was extremely needed at the time. The costs were explained fully and got good quality service throughout. Many thanks for all your support. I would definitely refer for others to use this company.
This is the second time in 2017 that i have used Endeavour Law, and I will use them again too. Ian George is the best solicitor i have ever used, and it is always a pleasure dealing with him. A reliable, professional service every time.